1. Choose the destination.
2. Select the dates and times.
3. Choose any accessories if necessary.
4. Click ‘go’.
5. Select the car type you require.
6. Click ‘go’.

If you want to return the vehicle to a different office than the one it was collected from you need to choose the ‘one way’ option when making your booking.
Our website will automatically inform you if the route you have chosen is possible.
In most cases the one way option does not incur any extra cost. If there is a supplement to pay this is explained on the rental voucher.

You will receive a confirmation e-mail.

Please check that you provided the correct e-mail address. If you made a booking more than 24 hours ago and you have not received a confirmation email, the most likely possibility is that the email was blocked by the Anti-Spam service of your email account. Please, check that the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" file of your email account.
If you cannot find the confirmation e-mail, please contact us via our website.

In many cases the maximum rental period is 30 days. If you require the vehicle for longer than this then please contact.

In many cases the maximum rental period is 30 days. If you require the vehicle for longer than this then please contact.

On our website you can make a booking up to 24 hours in advance. If you require a vehicle for the same day, please contact us by telephone.

The days are counted in sections of 24 hours from the time of collection.

Please send us an e-mail stating the changes you require. (info@doyouspain.com)

Please send us an e-mail quoting the reference number of the booking you wish to cancel. (info@doyouspain.com)

Please call us if you wish to extend your booking. You will find our telephone number on the rental voucher. Please note that you will need to go to the local office to sign the contract extension. Failure to do so can invalidate the insurance and result in a penalty charge for not extending the contract on time.

Yes. Details of all additional drivers are to be given at the local office when collecting the car. Additional drivers must also present their original driving licence.

If you don’t know your flight number (yet), you can put TBA instead of a flight number. If you are not going to have a flight number, you can put WALK-IN instead of a flight number.

If you require two vehicles you need to make two bookings under the names of the main drivers.
The same applies if you require more than two vehicles. We require one reservation per vehicle. We cannot book more than one car on the same booking.

Our airport offices are open 24 hours provided that there are incoming flights and you give us your flight number when making the booking.
If your flight is delayed, our airport staff will wait for you, as long as the correct flight number has been given on the booking form.

Locations will vary depending on car rental partner, but most are located at the arrivals hall, if not they will have a courtesy bus to their nearby office. Specific details of the location of your car rental office will be included on the rental voucher sent to you once you have booked.

No. Unfortunately we do not offer hotel deliveries. All vehicles are to be collected from one of our offices.

In the majority of locations, the vehicles have Fully Comprehensive Insurance with no excess including unlimited civil liability, damage or accident to third parties (CDW), theft of the vehicle (TP) and personal accident insurance for the occupants of the rented vehicle.
However, the following things are never included in the insurance with any car rental company: tyres, wheels, damage to glass/windscreen, damage to the undercarriage, loss of keys, filling up the vehicle with the wrong type of fuel. (There may be further exclusions depending on the supplier. Please contact us when you have made a booking for further information).
The majority of our suppliers offer extra insurance to cover the things not included in the fully comprehensive insurance. Please note that any extra insurance is optional.
In some locations the insurance conditions may be different. Bookings made with Atesa, Europcar, Avis, Sixt, BK Rent and in the north are subject to an insurance excess. All information is provided on the rental voucher sent when the booking is confirmed.

We are never able to confirm the make or model of the vehicle you will receive. In the event that the requested group is not available you will be given a vehicle from a higher group at no extra cost.

• e-mail confirmation (rental voucher)
• original driving licence
• original passport or ID card
• your credit card

No, we always require the original. Photocopies are never accepted.

UK customers can contact the DVLA. (Tel. 0300 790 6801) In most cases the DVLA can send a certificate of entitlement by fax to the local office. Please contact us if you need us to provide a fax number.

Yes, provided that you also show your passport for photo ID.

Yes.

If you do not have an EU licence you will also need an international driving licence to rent a car in Spain.

No, unfortunately we are never able to confirm the fuel type. If you have a preference you can request this when collecting the car and our staff will try their best to meet your request.

In most locations we offer full/full and full/empty fuel policies. For rentals of 3 days or less customers can return the car with a full tank and receive a refund for fuel. In some offices a proportional refund is given for the amount of fuel left in the tank for rentals of 3 days or less.
All information regarding the specific fuel policy for each booking is given on the rental voucher.

You need to request this when making your booking.

No, unfortunately we are not able to offer the hire of roof racks. Please make sure that you book a vehicle with sufficient boot space for your luggage.

Snow chains are available in some locations and must be requested and confirmed prior to collection. The cost of renting snow chains depends on the location.

Satellite Navigation Systems are available in some locations and must be requested and confirmed prior to collection. The cost of renting a Satellite Navigation System depends on the location. In some cases a security deposit may also be required to ensure the safe return of the Satellite Navigation System.

Payment is to be made by credit card (Visa or Mastercard).

Taking the measure of bringing the credit card specified on the booking to cover the additional costs allows us to avoid fraud and to keep our reduced and competitive rates.

Most bookings must be paid for on arrival at the local office by credit card. For some bookings we can also offer the option to pay in advance.

No. The person paying for the vehicle must be a named driver on the contract and must be present in the local office when the vehicle is collected.

In general you must always have a credit card to rent a car with us. However, in certain cases a debit card may be accepted but always with prior authorisation from us. If you do not have a credit card, please contact us and we will try to offer you a solution.

If you require an invoice please request this at the local office when collecting the vehicle.

For the majority of rentals no deposit is required. However if you have an insurance with excess, our office will require this quantity (on your credit card) as a guarantee. In most cases we can offer the possibility to pay a supplement to eliminate/reduce the excess amount.

Generally, if you are aged between 21 and 75 you can rent a car in Spain. However some suppliers require a minimum of 25 years for certain vehicles. All information relating to this is provided on the rental voucher.

No. Customers are not permitted to take the cars from one island to another.

Only persons listed as drivers on the hire contract can drive the car. If you are not named on the hire contract you cannot drive the car.

This depends on where the vehicle is collected from.

• Vehicles collected from Reus, Barcelona and Girona can usually be taken into France. A supplement for extra insurance is usually required.
• Vehicles collected from the southwest of Spain and Galicia can usually be taken into Portugal. A supplement for extra insurance is usually required.

Please note that this information can vary depending on the local office. Please contact us for further information. Prior authorisation is always required before taking the vehicle out of Spain.
Vehicles can never be taken into Africa.